This accessibility statement applies to travelnorfolk.co.uk. It doesn’t cover subdomains such as communitydirectory.norfolk.gov.uk, which are covered by other accessibility statements.

This website is run by Norfolk County Council.

We want as many people as possible to be able to use this website.

For example, that means you should be able to:

• Navigate the website using just a keyboard
• Navigate the website using speech recognition software
• Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We aim to meet the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 at AA level.

However, we know some parts of this website are not fully accessible:

• Our mapping and journey planner functionalities may not be totally accessible and are exempt from regulations due to the complexity of the features.
• The text in some elements may overlap and be harder to read at zoom levels above 200%
• There is one issue relating to keyboard trapping with the CookieYes policy . We have made contact with CookieYes see if they are able to help resolve it.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Contact us via email travelnorfolk@norfolk.gov.uk

We aim to respond to email enquiries within five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact travelnorfolk@norfolk.gov.uk

We are currently working with an independent accessibility regulator to assess this website and improve the overall accessibility of the site. Our developers, Whitespace Ltd, have adhered to the strictest accessibility features throughout the development of this website.

Enforcement procedure

If you find you’re not able to access parts of this website and you believe we’re not meeting accessibility requirements, please contact us via email at travelnorfolk@norfolk.gov.uk

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Contact us to ask about your visit.

Technical information about this website’s accessibility

Norfolk County Council is committed to making all websites we manage accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non accessible content

We are aware of the following areas where our site is not currently meeting the WCAG standards. We have listed the issues according to the specific WCAG standard they are missing. We are currently working on fixes for all these issues and where possible have listed an estimated date for fixing them.

The content listed below is non-accessible for the following reasons:

Non compliance with the accessibility regulations 

Disproportionate burden

We are aware that our mapping and journey planner functionalities may not be totally accessible and are exempt from regulations due to the complexity of the features. However, we have ensured that essential information included in maps, such as addresses or directions, are available in an accessible format.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille, please contact us via email at travelnorfolk@norfolk.gov.uk We aim to respond to email enquiries within three working days.

Preparation of this accessibility statement

This statement was prepared on 04 September 2023.

This website is currently undergoing testing by Norfolk County Council’s internal accessibility team as well as an external regulator to improve the overall accessibility of the site.

We tested our main website, available at www.norfolk.gov.uk using site monitoring platform, Silktide. We also carried out manual checks on key pages and documents.

If you encounter any issue with the accessibility of this website, please contact us at travelnorfolk@norfolk.gov.uk  and we will endeavour to make the required improvements as quickly as possible.